Privacy Policy
Effective Date: July 12, 2025
Thank you for using Wyoop ("we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, mobile app, and WhatsApp-based chatbot services (together, the "Service").
1. Information We Collect
- WhatsApp Information: Phone number, messages you send to our chatbot, and related metadata (such as timestamps).
- Device & Usage Information: IP address, device type, browser type, and other technical data when you access our website or app.
- Optional Data: If you contact us or interact with our support, we may collect your email or name if provided.
2. How We Use Your Information
- Provide personalized chatbot responses using AI.
- Improve our services and chatbot performance.
- Ensure platform security and detect misuse or abuse.
- Respond to your support queries or feedback.
3. Data Sharing & Disclosure
We do not sell your data. We may share your information with:
- Service providers who help us operate the chatbot or website (e.g., cloud hosting, AI processing).
- Law enforcement or regulators if required by law or to protect our rights.
4. Data Retention
We retain your data only for as long as necessary for the purposes stated above, or as required by law. You can request deletion by contacting us.
5. Your Rights
- Request access to the data we hold about you.
- Request correction or deletion of your personal data.
- Withdraw consent for certain data uses (if applicable).
6. Children’s Privacy
Our services are not intended for children under 13. If we learn that we’ve collected data from a child under 13, we will delete it promptly.
7. Security
We implement reasonable security measures to protect your data. However, no system can be 100% secure.
8. Changes to This Policy
We may update this policy occasionally. We will notify you via our website or app if there are significant changes.
9. Contact Us
If you have any questions or requests, contact us at: